We value your trust. In order to honour that trust, BYJU’S adheres to ethical standards in gathering, using, and safeguarding any information you provide. Think and Learn Private Limited (operating under the brandname BYJU’S), is a leading edtech company, incorporated in India, for imparting learning. This privacy policy governs your use of the application ‘BYJU’s – The Learning App’ (‘Application’), www. Byju’s.com (‘Website’) and the other associated applications, products, websites and services managed by the Company. Please read this privacy policy (‘Policy’) carefully before using the Application, Website, our services and products, along with the Terms of Use (‘ToU’) provided on the Application and the Website. Your use of the Website, Application, or services in connection with the Application, Website or products (‘Services’), or registrations with us through any modes or usage of any products including through SD cards, tablets or other storage/transmitting device shall signify your acceptance of this Policy and your agreement to be legally bound by the same. If you do not agree with the terms of this Policy, do not use the Website, Application our products or avail any of our Services.
The Application/Website/Services/products obtains the information you provide when you download and register for the Application or Services or products. When you register with us, you generally provide (a) your name, age, email address, location, phone number, password and your ward’s educational interests; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the Application/Services/products, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as ‘Information’ in this Policy. We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Application, Website or Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Application/Website/Services/products and enable your Information to be captured accurately on the Application/Website/Services/products, it is essential that you have logged in using your own credentials. We will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which we seek from you. Further, you shall, at any time while using the Application/Services/products, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, the Company fully reserves the right not to allow further usage of the Application or provide any Services/products thereunder to you.
In addition, the Application/Website/Services may collect certain information automatically, including, but not limited to, the type of mobile device you or a Child User uses, such mobile device’s unique device ID, IP address, and mobile operating system, the type of mobile internet browsers used, and information about the way you or a Child User use the Website/Application/Services. As is true of most mobile applications, we also collect other relevant information as per the permissions that are provided.
At the time you (on behalf of yourself and/or your ward) register with us for our Services or during the term of Services relating to our products/services/subscriptions, we may require camera and microphone access while you avail such products/services/subscriptions to improve the in-classroom experience. All video, audio and telecalls between you/your ward and our tutors/representatives/agents are recorded for quality and training purposes. These recordings shall not be shared with you/your ward for any reasons whatsoever. By agreeing to this Privacy Policy, you (on behalf of yourself and/or your ward) consent to our collection/ recording and use of your and/or your ward’s audio/video/telecall recordings and personal information for the above-mentioned purposes.
We use the collected Information to analyse trends, to conduct research, to administer the Application/Website/Services, to learn about each user’s learning patterns, engagement, and movements around the Application/Website/Services, and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to or shared with external service providers to help us improve the Application, Website and our Services. We will share your or a Child User’s Information with third parties only in the ways that are described below in this Privacy Policy. In certain cases, Information is stored on the Company’s cloud and other storage solutions, with access being provided to third party service providers.
We may use individual data and behaviour patterns combined with Personal Information to provide you with personalized content, and better your learning objectives and experience. Third parties provide certain services which we may use to analyse data and information (including your or a Child User’s Personal Information and Sensitive Personal Information) to personalize, drive insights and help us better your or a Child User’s experience of our Services, or provide you with more value added applications, products, information and services, and in the interests of measuring and enhancing your/a Child User’s performance. However, these third-party companies do not have any independent right to share this information. We do not sell, trade or share your Information to any third party (except subsidiaries/affiliates of the Company for related offerings) unless, we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your or a Child User’s Personal Information.
We will provide you with the means to review and ensure that your and/or a Child User’s Personal Information, including Sensitive Personal Information is correct, updated, and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your and/or a Child User’s profile from our Application/Services/Website. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.
We send cookies (small files containing a string of characters) to any computer device or electronic device used to access or use our Application/Website/Services, thereby uniquely identifying the web browser of such device. Cookies are used to track preferences, help faster login, and are aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of our users.
Most browsers are initially set up to accept cookies, but you can reset the browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if cookies are disabled on a browser.
We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you or a Child User to websites outside our Application/Website/Services. We are not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave our Website/Application/Services and to read the privacy statements of each and every external website that collects Personal Information. This Privacy Policy applies solely to Information collected by our Website/Application/Services.
We may alert you by email or phone (through SMS/call) to inform you about new service offerings of the Company and our subsidiaries/affiliates, or any other information which we feel might be useful for you or a Child User, through the Company or our subsidiaries/affiliates.
When you or a Child User uses certain features on our Website/Application, like the discussion forums and when you or the Child User posts or shares Personal Information through chats, comments, messages, files, photos, please note that this will be available to all other users, and will be in the public domain. All such sharing of information should be done at your own risk. Please keep in mind that if you or a Child User discloses Personal Information on your profile, or when posting on our forums this information may become publicly available.
We are concerned about safeguarding the confidentiality of your or a Child User’s Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know such Information in order to operate, develop or improve our Application/Services/Website.
Please be aware that although we endeavour to provide reasonable security for Information we process and maintain, no security system can prevent all potential security breaches.
Currently, we plan to retain your and/or a Child User’s Information while your account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may shorten or lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Further, unless otherwise prohibited, we may shorten the retention period for some types of Information if needed to free up storage space or upon the expiry or cancellation of your subscription for the Services.
When you or a Child User access our Website/Application/Services, our servers automatically record information that a browser sends whenever you or a Child User visit our Website/Application. These server logs may include information such as web requests, internet protocol addresses, browser types, browser language, the date and time of requests, and one or more cookies that may uniquely identify the web browser.
When you or the Child User send an email or any other communication to us, we may retain those communications in order to process inquiries, respond to requests and improve our Website/Application/Services. Any communication undertaken by a Child User will deemed to have been done pursuant to your consent, knowledge, and supervision, as applicable.
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